Privacy policy

Last updated: 31 October 2026

This policy explains how MEI LIN SINGAPORE handles personal information when you shop with us or contact us. Our business is based in Portugal and our storefront serves Singapore. For privacy questions or requests, use our Contact Us form.

Information we collect

Depending on your interaction with the store, we collect contact and delivery details, order and transaction information, account details if you create an account, and messages you send us. The storefront and its service providers may also collect device, browser, IP address and website usage information through cookies and similar technologies. Payment details are handled by payment providers; do not send full card details through our contact form.

Why we use information

We use information to process payments and orders, arrange delivery, provide support, manage returns, maintain business records, prevent fraud and operate the storefront. Marketing and non-essential tracking are subject to applicable consent and privacy requirements. Where GDPR applies, the relevant grounds may include performing our contract with you, legal obligations, consent and legitimate interests, subject to your rights. Where Singapore’s PDPA applies, we process information for notified purposes with consent or another basis permitted by that law.

Marketing choices

You can unsubscribe from marketing emails using their unsubscribe link, or contact us through Contact Us to withdraw consent or object to direct marketing. Order and service communications may still be needed to manage a purchase. A purchase does not by itself require you to subscribe to marketing.

Service providers and Shopify

Our store is hosted by Shopify. Information needed to operate the shop may be shared with payment providers, fulfilment and delivery partners, customer support and communications providers, and other service providers used by the store. Information may also be disclosed to professional advisers or authorities where necessary or legally required. Shopify may process some information under its own privacy terms; see Shopify’s Consumer Privacy Policy.

Cookies

Necessary cookies support features such as the shopping cart, login and checkout. Other technologies may support analytics or advertising, subject to applicable privacy requirements. Use the privacy choices offered by the storefront, where available, and your browser settings to manage cookies. Blocking necessary cookies may affect shopping and checkout.

International processing

Our business and service providers may process information outside Singapore, including in Portugal and other countries where Shopify or its providers operate. Applicable transfer safeguards are required where the relevant law applies, including GDPR transfer requirements and Singapore’s protection requirements for overseas transfers. Contact us for information about the safeguards relevant to your data.

Retention and security

Information is retained for the purposes described in this policy, including applicable tax and accounting requirements, order support, fraud prevention and the handling of legal claims. Retention depends on the type of record and the legal requirements that apply. We use safeguards appropriate to the information handled; no internet service can guarantee complete security.

Your rights

Depending on the applicable law, you may request access to or correction of personal information, withdraw consent, object to marketing, or request deletion, restriction or portability. Some information must be retained for legal or contractual reasons. Use Contact Us to make a privacy request. We may need to verify your identity and will respond within the time required by applicable law. You may also raise a concern with the relevant data protection authority, including Singapore’s Personal Data Protection Commission where applicable.

Changes and contact

We may update this policy when our practices or legal requirements change. The date above identifies this version. Please use Contact Us for questions about how your information is handled.

Email support

You can also contact MEI LIN SINGAPORE at info@meilinsingapore.com. For help with an order, please include your order number.